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Wholesale ordering info/faq

How to place an order

Checkout from this site, or email your order to wholesale@efrancespaper.com, or call 857.250.0036.

Ordering + payment

$150 minimum for opening orders. Orders can be made by phone or email. Payment can be made by pre-paid check or credit card (Visa, Mastercard, or Discover). By default, all payments are processed at the time of shipment. Existing customers eligible for Net 30 terms with approval. Late payments incur a late fee of 10% per month. Customer is responsible for shipping and handling costs.

Moving to Plastic-Free

We no longer default to shipping our cards in plastic. Click here to learn how we are saving over 1,500 pounds of plastic this year alone. Please let us know on your order if you need your cards cello-sleeved.

Turnaround time

Our typical turnaround time is 7 - 10 days, but turnaround times may vary. (We try to impress ourselves with how quickly we get packages out!)

Display Program

Click here to learn about participating in our display program, where you can earn free spinners and counter displays.

Display + packaging

All of our products must be displayed and sold in their original packaging. Little Notes, Boxed Sets, Gift Tags, or any other sets may not be broken up.

Cancellations + returns

We ask that all cancellations or changes to your order be submitted within 24 hours of placing the order. Any reductions or cancellations not reported within 24 hours will be issued a restocking fee. Incorrectly shipped merchandise or returns must be reported within 5 days of receipt. All merchandise must be returned unopened, unused, and in its original packaging.

Back orders

Occasionally certain products may be out of stock. You will be notified of any items that are backordered and, if directed, we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately unless directed otherwise. Shipping charges apply.

We like our country + our planet

All E. Frances Paper products are made in the good ol’ USA. Our envelopes come from mills that practice responsible, sustainable forestry and are produced without elemental chlorine (PCF). We make every effort to choose paper that contains at least 30% PCW (post-consumer waste), and to support the use of non-polluting wind-generated electricity. Click here to learn how we are saving over 1,500 pounds of plastic this year alone.

Shipping

All shipping costs are charged at time of shipment and will be included on your final invoice. A nominal handling fee will be added to all orders. Most orders ship via UPS Ground. Please notify us of any time-sensitive orders. E. Frances Paper is not responsible for any carrier delays. All orders ship from our studio in Newport, RI. Any duties or customs fees are the responsibility of the retailer.

Baby's got back

All E. Frances Paper cards are printed with a lovely illustrated backside. You got buns, hon!

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